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Ilovefatplants is a nursery located in sunny southern California that focuses on the best Caudiciforms aka. Fat Plants. and exotic succulent plants. Below is a list of questions we get asked often. We will continue updating our FAQ, but if there’s anything specific you would like to ask or inquire about, feel free to reach us a Jairo@ilovefatplants.com.
What days do you ship your orders?
We ship our orders (Monday Tuesday and Wednesday).
Do you ship internationally?
All International Orders
Please be advised all plants exported from the US require a phytosanitary certificate. The cost of phytosanitary certificate is not included in the price of the plant and will be added on as an additional fee. For most standard orders, phytosanitary certificates will cost $90 (under $1000, and under 20 plants, each plant to be under 18 in/45cm). For larger orders, (quantity, size, and cost) this amount will change. Please be aware that due to Covid restrictions, we cannot guarantee a timely delivery.
Buyers outside the European Union should know the Customs regulations of their own country!!! We don't take responsibility for any customs problems and confiscated plants.
You can always reach out to us for more details. Jairo@Ilovefatplants.com
What shipping company do you use?
We generally use USPS, but have used UPS, based on customer requests.
How long does it take once you ship?
It usually takes 1-4 business days depending on location.
How do you pack your plants?
We pack our plants bare root unless specified by the customer. Our packing method allows complete protection and ensure our plants arrive to you in pristine condition. If any plant does arrive damaged in anyway, lets us know, take a picture and send it to Jairo@ilovefatplants.com. In many instances, we will trim/cut branches, leaves and flowers before delivery.
DISCLAIMER: Please message us about handling (for example: more cushioning, clipping the leaves, branches, stalk, flowers etc.) so that the specimen will be intact when it arrives to your destination. ***We ship Monday through Wednesday***
During the winter months, or areas that experience extreme cold, we can pack using heat packs.
What to do when my plant arrives?
We pride ourselves with customer satisfaction here @ Ilovefatplants. If there is any damage to your product, take a picture return it back to us within 7 days of receiving and we'll give you a full refund.